How to arrange
Sometimes the dimensions of your carry-on luggage exceed the free allowance. There is an option — increase the size of your main carry-on item.
On the website flysmartavia.com
Through the Smartavia call center
On the website flysmartavia.com
Through the Smartavia call center
Take your carry-on luggage with increased dimensions for your flight
The new dimensions are up to x40x20 cm. The weight remains the same — no more 10 kg
How much does cost «Carry-on Plus»
Service cost: from 1990 ₽
The price for increasing your hand luggage depends on the route network destination. The "Plus Hand Luggage" service is not available on all routes within the Smartavia network.
When changing the flight date/time or route
The service will be canceled.
If you decide to change your travel route or date and notify us in advance - before the original flight time, the money for the services will be refunded.
The refund is processed at the place where the service was purchased. For "Increasing Cabin Baggage Dimensions", it is necessary to re-register and pay for the service.
In case of voluntary refund of an additional service
We will fully refund the money for additional services if you decide to cancel them and have submitted a request to us before the flight time.
If the flight time has already passed, it will not be possible to get a refund.
In case of involuntary refusal of carriage
If you have to refuse the flight for compelling reasons, we will refund the full cost of the service.
The following are considered compelling reasons:
- illness of the passenger or a close relative traveling together;
- death of a close relative;
- flight cancellation;
- flight rescheduling by 2 hours or more;
- flight rescheduling by 15 minutes or earlier.
