Transport safety

Rules of Conduct Onboard the Aircraft

Passengers have the right to:

• Demand the provision of all services stipulated by the terms of the air carriage contract;
• In case of a threat to their life, health, honor, and dignity, appeal to the airline staff for protection;
• Use portable electronic devices in autonomous mode (airplane mode).

Passengers are required to:

• Comply with reasonable demands of the aircraft commander, senior flight attendant, and other crew members;
• Present a boarding pass for the respective flight when boarding;
• Take the seat indicated on the boarding pass; moving to another seat is only allowed after coordination with the flight attendant and with the permission of the aircraft commander;
• Place carry-on luggage in the aircraft cabin in designated areas;
• Keep seat belts fastened when the "Fasten Seat Belts" sign is illuminated;
• Turn off or switch electronic devices to autonomous mode (airplane mode) upon request by crew members at any stage of the flight;
• Observe the rules of conduct in public places.

Passengers are prohibited from:

• Creating situations that threaten flight safety or the life, health, or personal dignity of other passengers and crew members, or subjecting them to any form of insult—verbal or physical;
• Consuming any alcoholic beverages during the flight, except those offered by the crew onboard the aircraft;
• Being in a state of intoxication that offends human dignity and public morality;
• Smoking onboard the aircraft at any time during the flight, including electronic cigarettes;
• Creating conditions that are uncomfortable for other passengers or hinder the work of crew members;
• Opening sealed duty-free shopping bags before the end of the flight;
• Using emergency rescue equipment without corresponding instructions from the crew;
• Damaging property belonging to the airline or removing it from the aircraft;
• Removing an animal from its container (cage) when transported in the aircraft cabin.

The following measures apply to undisciplined passengers who violate the established rules of conduct:

• Termination of alcoholic beverage sales to passengers who are in a state of alcohol intoxication or any other form of intoxication;
• Confiscation of alcoholic beverages from passengers for the duration of the flight (with subsequent return after its completion), including those purchased in duty-free shops;
• Use of restraining measures (plastic handcuffs, nylon straps) as directed by the aircraft commander for passengers whose actions pose an immediate threat to flight safety and who refuse to comply with lawful demands and orders of the aircraft commander;
• Unilateral termination of the air carriage contract with the passenger and removal of the violating passenger from the aircraft;
• Handover of the undisciplined passenger to law enforcement officers for further administrative or criminal liability:
  • Clause 6, Article 11.17 of the Code of the Russian Federation on Administrative Offenses "Failure by persons on board an aircraft to comply with lawful orders of the aircraft commander" — entails an administrative fine of two thousand to five thousand rubles or administrative arrest for up to fifteen days;
  • Article 20.1 of the Code of the Russian Federation on Administrative Offenses "Petty Hooliganism" — entails an administrative fine of five hundred to one thousand rubles or administrative arrest for up to fifteen days;
  • Article 20.21 of the Code of the Russian Federation on Administrative Offenses "Appearing in public places in a state of intoxication" — entails an administrative fine of five hundred to one thousand five hundred rubles or administrative arrest for up to fifteen days;
  • Article 213 of the Criminal Code of the Russian Federation "Hooliganism" — punishable by a fine of three hundred thousand to five hundred thousand rubles or the amount of the convicted person's wages or other income for a period of two to three years, or compulsory labor for up to four hundred eighty hours, or corrective labor for one to two years, or forced labor for up to five years, or imprisonment for the same term.
• Compensation by the passenger for material damage caused to JSC "AK Smartavia" due to damage to its property;
• Inclusion of the passenger in the registry of persons whose air carriage is restricted by JSC "AK Smartavia";
• Refusal to conclude an air carriage contract with a passenger included in the registry of persons whose air carriage is restricted, in accordance with Article 107.1 of the Air Code of the Russian Federation.

Hazardous items and substances permitted for carriage in checked baggage and passenger belongings:

1. In checked baggage:
   • civilian, service, as well as combat hand-held firearms and bladed weapons in accordance with Federal Law No. 150-FZ of December 13, 1996 "On Weapons," in the manner established by the legislation of the Russian Federation;
   • crossbows, spearguns, sabers, cutlasses, yataghans, broadswords, swords, rapiers, bayonets, daggers, knives: hunting knives, knives with retractable blades, with locking mechanisms, imitations of any type of weapon;
   • household knives (scissors) with a blade length exceeding 60 mm;
   • alcoholic beverages with an alcohol content exceeding 24% but not exceeding 70% by volume in containers with a capacity not exceeding 5 liters, in retail packaging—not more than 5 liters per passenger;
   • liquids and alcoholic beverages with an alcohol content not exceeding 24% by volume, packaged in consumer containers bearing federal special marks for alcoholic products;
   • aerosols intended for sports or household use, with discharge valves protected by caps to prevent spontaneous release of contents, in containers with a capacity not exceeding 0.5 kg or 500 ml—not more than 2 kg or 2 liters per passenger;
   • mercury medical thermometer in a standard case—one per passenger.
2. In passenger belongings:
   • Mercury medical thermometer, mercury barometer, or thermometer, packed in a sturdy outer packaging containing a padded inner liner or bag made of sturdy impermeable or puncture-resistant material that prevents mercury leakage from the cargo item regardless of its position;
   • dry ice for cooling perishable goods—not more than 2.5 kg per passenger;
   • 3% hydrogen peroxide—not more than 100 ml per passenger;
   • non-hazardous liquids, gels, and aerosols: in containers with a capacity not exceeding 100 ml (or equivalent capacity in other volume units), packed in a securely sealed transparent plastic bag with a volume not exceeding 1 liter—one bag per passenger.

Hazardous items and substances prohibited for carriage in checked baggage and passenger belongings:

Explosive substances, detonating devices and items containing them;

Compressed and liquefied gases;

Flammable liquids;

Liquids in containers with capacity over 100 ml, including partially filled ones, when carried by passengers in checked baggage and personal belongings;

Flammable solids;

Oxidizing substances and organic peroxides;

Toxic substances;

Radioactive materials;

Corrosive substances;

Poisonous and toxic substances

Weapons carriage:

Weapons must be carried as a separate piece of checked baggage, paid for according to the tariffs established by the airline.

Weapons are accepted for carriage in an unloaded state with: a license or permit specified in clause 77 of the Rules for the Circulation of Civilian and Service Weapons and Ammunition on the Territory of the Russian Federation, approved by Decree of the Government of the Russian Federation No. 814 of July 21, 1998, for civilian and service weapons.

One passenger may carry weapons not exceeding 5 units, ammunition not exceeding 1,000 rounds, and weighing not more than 5 kg.

Combining the baggage allowance for weapons and ammunition from several passengers into one or more baggage items is not permitted.

Ammunition weighing more than 5 kg is only allowed for carriage as dangerous goods.

Weapons and ammunition are only accepted for carriage after prior approval from JSC “Smartavia Airlines”.