Smartavia Answer Center
We will answer your most important questions ❤️
I have ё, ъ in my name, but the website doesn't allow me to enter these letters. How do I enter my data correctly?
If you have «ё» in your name, our website will change it to «е».
If you have «ъ», you will not be able to enter it. Instead you have to enter «ь».
These changes are due to the features of the booking system, therefore they will not be considered a mistake during check-in at the airport.
Section questions
- How to enter the birth certificate number correctly when issuing a ticket?
- Group transportation. How to apply?
- What plane will I fly on?
- How can I buy tickets at different fares in the same booking?
- Subsidized transportation. How to issue a ticket?
- How to buy a ticket for a child if there is already a ticket for an adult passenger?
- How to check my order?
- What is the departure/arrival time indicated on the ticket?
- How to buy a ticket for a citizen of a foreign state?
- Indicated an incorrect email address when purchasing a ticket. How to get a ticket?
- Can a laminated child's birth certificate be used for a flight?
- In what language are passport data entered when buying a ticket in Russian or English?
