Onboard meals

How to order

Just order your meal for the flight in advance, and we’ll take care of the rest.

On the website flysmartavia.com

Buy a ticket

Through the Smartavia call center

Contact us

At travel agencies

On the website flysmartavia.com

Add to the order

Through the Smartavia call center

Contact us

At travel agencies

For charter flights:

If you are taking a charter flight, check with your tour operator whether meals are included in your ticket.

You can have a snack during the flight

Don't waste your time in the air — enjoy a variety of dishes

Add a meal

Refund policy

When changing the flight date/time or route

The service will be canceled.

If you decide to change your travel route or date and notify us in advance - before the original flight time, the money for the services will be refunded.

The refund is processed at the place where the service was purchased. For the "In-flight Meal" service, it is necessary to re-register and pay for the service.

In case of voluntary refund of an additional service

More than 24 hours before flight departure

We will refund the funds in full if you decide to cancel the selected meal. To refund a meal purchased on our website, please fill out the service refund form

Less than 24 hours before flight departure

It will not be possible to cancel the service and receive a refund.

In case of involuntary refusal of carriage

If you have to refuse the flight for compelling reasons, we will refund the full cost of the service.

The following are considered compelling reasons:

illness of the passenger or a close relative traveling together;
death of a close relative;
flight cancellation;
flight rescheduling by 2 hours or more;
flight rescheduling by 15 minutes or earlier.