How to book?
Your beloved pet can fly in the cabin of the airplane if its weight and the size of the container/cage do not exceed the allowed limits. In other cases, during the flight, the animal is placed in the cargo hold. Transportation rules
On the website flysmartavia.com
At our own sales offices
Through the Smartavia call center
At travel agencies
On the website flysmartavia.com
At our own sales offices
Through the Smartavia call center
At travel agencies
You can arrange for pet transportation on the website
During or after purchasing your ticket, select the service in the "Additional Baggage" category.
How much does it cost to transport an animal?
The total weight of the animal/bird and a carrier/cage is not included in the passenger’s free baggage allowance.
In the cabin (with you) |
Service cost |
|
|---|---|---|
| Guide dog | Free | |
| 8 kg | Animal under 8 kg | from 3 400 ₽ |
| 12 kg | Animal from 8–12 kg | from 7 100 ₽ |
In the cargo hold |
Service cost |
|
|---|---|---|
| Total dimensions under 203 cm | ||
| 23 kg | Animal under 23 kg and no more than 203 cm | from 3 400 ₽ |
| 32 kg | Animal 23–32 kg and no more than 203 cm | from 7 400 ₽ |
| 50 kg | Animal 32–50 kg and no more than 203 cm | from 11 100 ₽ |
| Total dimensions more than 203 cm | ||
| 23 kg | Animal under 23 kg and more than 203 cm | from 7 400 ₽ |
| 32 kg | Animal 23–32 kg and more than 203 cm | from 11 100 ₽ |
| 50 kg | Animal 32–50 kg and more than 203 cm | from 14 800 ₽ |
Service refund
When changing the flight date/time or route
The service will be canceled.
If you decide to change your travel route or date and notify us in advance - before the original flight time, the money for the services will be refunded.
The refund is processed at the place where the service was purchased. For the carriage of a pet on the flight, it is necessary to re-register and pay for the service.
In case of voluntary refund of an additional service
We will fully refund the money for additional services if you decide to cancel them and have submitted a request to us before the flight time.
If the flight time has already passed, it will not be possible to get a refund.
In case of involuntary refusal of carriage
If you have to refuse the flight for compelling reasons, we will refund the full cost of the service.
The following are considered compelling reasons:
- illness of the passenger or a close relative traveling together;
- death of a close relative;
- flight cancellation;
- flight rescheduling by 2 hours or more;
- flight rescheduling by 15 minutes or earlier.
